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Careers / Vacancies

Working at Everwarm

 

Everwarm Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.

 

We are an Industry-Leading Energy Services and Regeneration business led by a senior management team with over 20 years' experience in the sector.

 

What We Offer as an Employer:

 

Competitive Salary

Personal pension plan

Access to Flexible Benefits Scheme (including buy/sell holidays, childcare vouchers, discount to retailers, bike to work scheme and many more)

Opportunity to work for a PLC Company with option to join share save scheme

Company Vehicle & Fuel Card Company Phone (dependent on role)

Long term work with existing clients

Career Development

Joiner: Inverness & Aberdeenshire

Job Title: Joiner
Location: Inverness & Aberdeenshire
Reports to: Planned and Reactive Maintenance Manager
Start Date: 02/02/2018
Description:

Overview of the Role

To carry out joinery work on maintenance, major and minor construction work. To ensure that all work undertaken is completed with due regard for quality, productivity and safety.

General Duties/Key Responsibilities

The work of a Joiner is varied and can include the following:

Ø  To undertake joinery work on the full range of properties,
Ø  To undertake, as and when required, joinery work associated with major and minor new construction work.
Ø  To repair and maintain doors, door frames, windows etc.
Ø  To undertake all joinery work as necessary in the maintenance of flooring, roofing, skirting and ceilings
Ø  To construct as and when required cupboards, shelving, fencing, carcassing, simple formwork and pitched erection of roof trusses and flat roofing construction etc.
Ø  Ensuring that all work is performed in accordance with the requirements of Health and Safety and other relevant legislation.
Ø  Ensuring that all necessary paper work is completed and returned to the appropriate administrative centre in accordance with established procedures.
Ø  To provide a service to clients and maintain a good customer relationship as a priority.
Ø  To act at all times as a representative of the Company and ensure that the customer is completely satisfied.
Ø  Undertaking any other duties appropriate to the post objectives as required by Management (appropriate to the level of the post).
Ø  To report customers comments for improvement to the departments performance.
Ø  Assisting as required in the implementation of issues relating to the management of apprentices.
Ø  To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
Ø  To carry out the duties and responsibilities of the post in accordance with the Company’s policies.
Ø  To maintain confidentiality and observe data protection and associated guidelines where appropriate.
Ø  To carry out any other reasonable duties and responsibilities within the overall function commensurate with the level of responsibility of the post.
Ø  Experience in installation of kitchen units and bespoke furniture
Ø  Experience in installing timber and UPVC Windows with subsequent high quality finishing’s.
Ø  Experience in working with bathroom replacement teams ensuring a quality finish.

 

 

Skills and Experience:
 
SKILLS and KNOWLEDGE 
  • Industry knowledge
  • Able to communicate effectively with key people.
  • Essential time management skills.
  • Personable with communication skills
  • Maintain focus on key tasks
  • Able to assess own performance and follow training direction.
  • You should have a working knowledge of all current Health and Safety legislation and best practice
  • Be able to use a range of communication skills when dealing with challenging customers
ABILITIES
  • Ability to understand, organise and analyse information received to identify your response
  • Ability to assess situations and determine the objectives with a clear concise well organized reply 
  • To be able to eliminate or reduce causes to any problems
  • Must be confident to work alone
  • Have a full UK driving license 
  • Well-presented and proactive
  • Able to get on well with others and be a team player
  • Sufficiently mobile and flexible towards hours and place of work
  • Clear focus of quality of service
EXPERIENCE
  • Providing routine correspondences both written and orally.
  • Previous experience in a fast-paced environment, working under pressure.
  • Ability to adapt quickly to changing priorities.
  • Experience in working within a team, team environment.
  • Used to self-managing, prioritising workloads and ensuring tasks are completed on time.
QUALIFICATIONS
  • City and Guilds in Carpentry and Joinery or equivalent.  
  • Valid CSCS card.
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Customer Relationship Advisor: Bathgate (with travel)

Job Title: Customer Relationship Advisor
Location: Bathgate (with travel)
Reports to: PA to Directors
Start Date: 02/02/2018
Description:
  • Act as a focal point for escalated customer complaints.
  • Support the successful resolution of customer complaints both orally and written.
  • Deliver to agreed service levels.
  • Manage more difficult, sensitive and escalated calls and support customers through their customer journey.
  • If required provide a face to face appointment to gain additional information and produce a comprehensive report of the complaint (with both written evidence, witness statements and photographic evidence as necessary).
  • Provide and maintain a comprehensive tracker of live complaints ensuring regular contact is maintained between the customer and line manager and ensuring customer resolution so the tracker can be updated.
  • Produce a monthly report for inclusion in Company board report with focus on trend analysis.
  • Delivery of training on complaint handling and resolution as required.
  • Ensure Form of Discharge is completed when required and that signed forms are stored securely electronically (in line with the Data Protection Act)
  • Ensure provisions are in place to protect and support vulnerable customers and that all staff have training to identify and deal with such customers.
  • Support a continuous improvement culture.
  • Support the senior management team in delivering agreed strategic initiatives.
  • Instill a customer facing culture to deliver best in class services.
  • Manage projects and change that will improve the overall service delivery of the Department.
  • Build excellent relationships with clients.
Skills and Experience:
  • Strong communicator who is organised and persuasive.
  • Genuine interest in helping and supporting people.
  • Able to create a professional image both internally and externally.
  • Meticulous attention to detail.
  • Excellent Customer Service background.
  • Project management experience desirable not essential.
  • Exceptional written and verbal communication skills.
  • Ability to assess situations and develop/implement improvement plans.
  • Can confidently deliver internal presentations.
  • Ability to work effectively at all levels of the Company
  • Commercial awareness
  • Excellent computer skills in packages such as Microsoft Outlook, Excel and Word, Visio and PowerPoint.
  • Previous experience using Databases.
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Customer Liaison Officer: North Aberdeenshire

Job Title: Customer Liaison Officer
Location: North Aberdeenshire
Reports to: Operations Manager & Site Manager
Start Date: 02/02/2018
Description:

General Duties/Key Responsibilities:

• To be the first port of call for Customers who are experiencing difficulties with the implementation of planned maintenance works
• To liaise closely with Customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned maintenance works programmes with the minimum of disruption
• To keep all lines of communication open between all parties to ensure the smooth running of the works
• To maintain up to date records of documentation
• To minimise and manage complaints
• Deliver prompt, accurate and relevant information through written and verbal correspondence
• To attend Customers meetings which may occur outside of working hours
• To produce weekly reports on projects for the Customer Service Manager
• To be able to source information from various agencies to ensure the correct information is collated
• To assist the site team to plan and organise sequence of works according to the information received
• To carry out written and photographic condition surveys of properties prior to the works
• Effective and efficient management of own time

Skills and Experience:

SKILLS and KNOWLEDGE

  • Industry knowledge Able to communicate effectively with key people.
  • Essential time management skills.
  • Personable with communication skills.
  • Excellent telephone manner.
  • Must have excellent communication skills both written and verbal.
  • Maintain focus on key tasks
  • Able to assess own performance and follow training direction.

ABILITIES

  • Ability to understand, organise and analyse information received to identify your response
  • Ability to assess situations and determine the objectives with a clear concise well organized reply
  • To be able to eliminate or reduce causes to any root problems
  • Must be confident to work alone
  • Have a full UK driving license
  • Empathetic communicator able to see things from other people’s point of view
  • Well presented and proactive
  • Able to get on well with others and be a team player
  • Sufficiently mobile and flexible towards hours and place of work
  • Clear focus of quality of service

EXPERIENCE

  • Confident ability to use Word, Excel, Spreadsheets, Email and Databases
  • Excellent face-to-face and telephone communicator
  • In answering a busy telephone line.
  • Providing routine correspondences both written and orally.
  • Experience in a customer services related background.
  • Previous experience in a fast-paced environment, working under pressure.
  • Ability to adapt quickly to changing priorities.
  • Experience in working within a team, team environment.
  • Used to self-managing, prioritising workloads and ensuring tasks are completed on time.

 

Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Joiner: Bathgate - Field based throughout Scotland

Job Title: Joiner
Location: Bathgate - Field based throughout Scotland
Reports to: Planned and Reactive Maintenance Manager
Start Date: 02/02/2018
Description:

Overview of the Role

To carry out joinery work on maintenance, major and minor construction work. To ensure that all work undertaken is completed with due regard for quality, productivity and safety.

General Duties/Key Responsibilities

The work of a Joiner is varied and can include the following:

Ø  To undertake joinery work on the full range of properties,
Ø  To undertake, as and when required, joinery work associated with major and minor new construction work.
Ø  To repair and maintain doors, door frames, windows etc.
Ø  To undertake all joinery work as necessary in the maintenance of flooring, roofing, skirting and ceilings
Ø  To construct as and when required cupboards, shelving, fencing, carcassing, simple formwork and pitched erection of roof trusses and flat roofing construction etc.
Ø  Ensuring that all work is performed in accordance with the requirements of Health and Safety and other relevant legislation.
Ø  Ensuring that all necessary paper work is completed and returned to the appropriate administrative centre in accordance with established procedures.
Ø  To provide a service to clients and maintain a good customer relationship as a priority.
Ø  To act at all times as a representative of the Company and ensure that the customer is completely satisfied.
Ø  Undertaking any other duties appropriate to the post objectives as required by Management (appropriate to the level of the post).
Ø  To report customers comments for improvement to the departments performance.
Ø  Assisting as required in the implementation of issues relating to the management of apprentices.
Ø  To adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
Ø  To carry out the duties and responsibilities of the post in accordance with the Company’s policies.
Ø  To maintain confidentiality and observe data protection and associated guidelines where appropriate.
Ø  To carry out any other reasonable duties and responsibilities within the overall function commensurate with the level of responsibility of the post.
Ø  Experience in installation of kitchen units and bespoke furniture
Ø  Experience in installing timber and UPVC Windows with subsequent high quality finishing’s.
Ø  Experience in working with bathroom replacement teams ensuring a quality finish.

 

 

Skills and Experience:
 
SKILLS and KNOWLEDGE 
  • Industry knowledge
  • Able to communicate effectively with key people.
  • Essential time management skills.
  • Personable with communication skills
  • Maintain focus on key tasks
  • Able to assess own performance and follow training direction.
  • You should have a working knowledge of all current Health and Safety legislation and best practice
  • Be able to use a range of communication skills when dealing with challenging customers
ABILITIES
  • Ability to understand, organise and analyse information received to identify your response
  • Ability to assess situations and determine the objectives with a clear concise well organized reply 
  • To be able to eliminate or reduce causes to any problems
  • Must be confident to work alone
  • Have a full UK driving license 
  • Well-presented and proactive
  • Able to get on well with others and be a team player
  • Sufficiently mobile and flexible towards hours and place of work
  • Clear focus of quality of service
EXPERIENCE
  • Providing routine correspondences both written and orally.
  • Previous experience in a fast-paced environment, working under pressure.
  • Ability to adapt quickly to changing priorities.
  • Experience in working within a team, team environment.
  • Used to self-managing, prioritising workloads and ensuring tasks are completed on time.
QUALIFICATIONS
  • City and Guilds in Carpentry and Joinery or equivalent.  
  • Valid CSCS card.
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Heating & Plumbing Engineers: Inverness (& surrounding)

Job Title: Heating & Plumbing Engineers
Location: Inverness (& surrounding)
Reports to: Contracts Supervisor
Start Date: 02/02/2018
Description:
We currently have an exciting opportunity for Heating and Plumbing Engineers/Teams to join the business specifically with experience and relevant qualifications to install gas and oil heating systems.  
 
Heating improvement programs are fast paced & demanding therefore previous experience of working within this type of environment is essential.  Successful candidates will be team players likely to work in pairs & forming part of the bigger central heating team.  You will strive to deliver outstanding customer service with the ability to deliver work on time & to the high standards our customers expect will be your minimum target.
 
Main Duties and Responsibilities
  • To carry out gas and oil heating installation and boiler changes in domestic properties to the required standard and quality 
  • To complete all required documentation accurately, on a regular basis and to specified deadlines 
  • To work as a team member alongside other trades, colleagues, partners and members of the public  
  • To ensure full compliance with all health and safety procedures and requirements of statutory legislation
  • Demonstrate and promote excellent standards of customer care 
Skills and Experience:
  • Proven experience in the installation of full domestic gas and oil heating systems and boiler changes
  • Possess Gas ACS qualifications; CCN1, CENWAT, CKR1, HTR1, CPA1
  • OFTEC Oil Qualified
  • CSCS Skill Card
  • Renewables training would be an advantage
  • Excellent communication and customer service skills
  • Team player
  • Flexible approach to working hours as there will be an on call and out of hours work requirement
  • Strong work ethic
  • Ability to strictly adhere to Health & Safety procedures
  • Full, clean UK Driving License
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Site Supervisor: Aberdeenshire

Job Title: Site Supervisor
Location: Aberdeenshire
Reports to: Site Manager
Start Date: 02/02/2018
Description:
Role Overview:
 
We have successfully secured a frameworks contract with our existing client to deliver a range of Housing Improvements and Upgrades in the North Aberdeenshire area.
 
This role will be to supervise site of all subcontractors, deliveries, operatives, plans and co-ordination therein to ensure projects are delivered within time to the required standards and safely.
 
 
General Duties/Key Responsibilities:
 
Comply with the operational requirements of the Best Practice and Quality Procedures file to include, but not exclusively the following;
 
  • Maintaining Site Records, daily labour and plant allocation sheets, site diaries, Health & Safety Inductions, Method, Risk & COSSH assessments, toolbox talks, scaffold/ladder/access inspections, material logs and all other records as required.
  • Monitoring of Plant, equipment etc., its timely return, protection and security.
  • Prepare progress information for weekly reports as requested by Management.
  • Manage site strategy for Hazard Awareness and Risk Assessment to ensure compliance with Company Safety Policy, directives and instructions.
  • Ensure up to date statutory mandatory and informational signage including standard notice board.
  • Ensure compliance with the requirements of Company Environmental Policy.
  • Commit to undertaking necessary external and internal training courses. Promote company image/brand including wearing appropriate dress, uniform, I.D, PPE.
  • Check compliance with agreed specifications.
  • Report and record complaints and queries and plan for closure/solutions.
  • Comply with Quality Policy.
  • Work closely with Senior Managers in various disciplines.
  • Work closely with Customer Services Representatives (CLO’s etc.)
  • Maintain site files in accordance with standard filing structure.
  • Manage strategy for storage of all necessary site materials and protection of installed fixtures, fittings and equipment.
  • Provide accurate weekly timesheets.
  • Provide mentoring support to trainees, work experience personnel, apprentices etc.
  • Attend weekly and monthly progress meetings
  • Carry out handover meetings with our clients
  • Read Design Drawings to deliver project to client specifications
Skills and Experience:

Skills and Abilities

  • Able to communicate and motivate site trades and subcontractors.
  • Previous experience
  • Able to implement recovery plans and manage and monitor progress therein.
  • Able to performance manage trades and subcontractors against quality, safety and programme targets.
  • Able to keep abreast of technological legislation and sociological changes and communicate to relevant personnel.
  • Able to use technology to program works, provide reports and keep good site records and data

Qualifications

  • CSCS Card Valid.
  • SSSTS/SMSTS
  • First AID
  • Be willing to undertake further training to develop skills

What We Offer

  • Salary of up to £doa.
  • Company vehicle and fuel card
  • Opportunity to work for a large plc company
  • Use of employee benefits such as Bike to Work scheme and childcare vouchers.
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Business Development Manager: Scotland

Job Title: Business Development Manager
Location: Scotland
Reports to: Business Development Director
Start Date: 02/02/2018
Description:

Role Overview:

The main purpose of this role is to obtain a profitable mix of opportunities & (whenever possible) orders for all of the services offered by the Group. These opportunities and orders are to be generated from within an assigned geographical area, which is to be developed by concentrating on potential, profitable business within both current & new accounts.

The degree of success will be measured by the quality as well as quantity of the opportunities obtained which culminate in achieving the designated targets of the business.


Responsibilities:

  • To acquire a thorough working knowledge of all of the Groups services along with a thorough understanding of the benefits for clients by utilising those services.
  • To be aware of the strengths and weaknesses of the Groups services as well as those of the major competitors.
  • To maintain professional working procedures/self-development by attending regular business development meetings
  • To develop a working ‘quarterly’ plan to maintain the coverage of their assigned area in the most effective manner. i.e. All clients & prospective clients’ records are up to date and contain the full information required, forward appointments are in existence, a list of ‘live’ new business opportunities are being properly researched and followed up monthly.
  • Limits all written or implied claims concerning the Groups services to the published facts, and makes certain that there is no exaggeration or miss-representation which might result in legal claims against the Group.
  • Support the preparation and return of tender submissions.
  • Reports all new or unusual pertinent market conditions, opportunities of additional services, competitor activities, and customer complaints of own services to their manager, on a monthly basis.
  • Post contract relationship management and retention.
  • To actively participate in any sales objectives as issued during the year.
  • Utilise and maintain client records management systems as requested.
  • Liaise with other departments within the business in order to aid understanding of clients expectations, help in the conversion process of a genuine opportunity and for the maintenance of a sales focussed mentality within the Group.
  • To prepare & submit a monthly report on activities carried out, to your manager, along with a schedule of opportunities expected in the period.
  • To monitor continuously any database available within the business in order to assess client trends and trading patterns, which are occurring within their designated area.
  • To respond and follow up whatever opportunities are developed within your designated area, whether those opportunities are of a direct nature or indirect influencing opportunities.
  • To take part in opportunities for lead generation either through telephone work or attending meetings/seminars where influence can be brought to bear.
  • Adhere to all Health & Safety regulations whether on Group premises, clients offices, or on site.
Skills and Experience:
Qualifications and experience:
 
• The ideal candidate must have experience in working with local authorities and housing associations.
• Able to promote and represent the Group’s brand and services – be an ambassador for the business. 
• Excellent relationship building and stakeholder management skills – clients, internal business and prospective clients.
• Exceptional communication, influencing, presentation and negotiation skills.
• Operational/Service delivery understanding.
• Commercial intelligence.
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Customer Liaison Officer: Glasgow (& surrounding)

Job Title: Customer Liaison Officer
Location: Glasgow (& surrounding)
Reports to: Operations Manager & Site Manager
Start Date: 02/02/2018
Description:

General Duties/Key Responsibilities:

• To be the first port of call for Customers who are experiencing difficulties with the implementation of planned maintenance works
• To liaise closely with Customers in their homes, to discuss their specific circumstances and create household profiles to assist the delivery of planned maintenance works programmes with the minimum of disruption 
• To keep all lines of communication open between all parties to ensure the smooth running of the works 
• To maintain up to date records of documentation 
• To minimise and manage complaints 
• Deliver prompt, accurate and relevant information through written and verbal correspondence 
• To attend Customers meetings which may occur outside of working hours 
• To produce weekly reports on projects for the Customer Service Manager 
• To be able to source information from various agencies to ensure the correct information is collated 
• To assist the site team to plan and organise sequence of works according to the information received 
• To carry out written and photographic condition surveys of properties prior to the works 
• Effective and efficient management of own time

Skills and Experience:

SKILLS and KNOWLEDGE

  • Industry knowledge Able to communicate effectively with key people.
  • Essential time management skills.
  • Personable with communication skills.
  • Excellent telephone manner.
  • Must have excellent communication skills both written and verbal.
  • Maintain focus on key tasks
  • Able to assess own performance and follow training direction.

ABILITIES

  • Ability to understand, organise and analyse information received to identify your response
  • Ability to assess situations and determine the objectives with a clear concise well organized reply
  • To be able to eliminate or reduce causes to any root problems
  • Must be confident to work alone
  • Have a full UK driving license
  • Empathetic communicator able to see things from other people’s point of view
  • Well presented and proactive
  • Able to get on well with others and be a team player
  • Sufficiently mobile and flexible towards hours and place of work
  • Clear focus of quality of service

EXPERIENCE

  • Confident ability to use Word, Excel, Spreadsheets, Email and Databases
  • Excellent face-to-face and telephone communicator
  • In answering a busy telephone line.
  • Providing routine correspondences both written and orally.
  • Experience in a customer services related background.
  • Previous experience in a fast-paced environment, working under pressure.
  • Ability to adapt quickly to changing priorities.
  • Experience in working within a team, team environment.
  • Used to self-managing, prioritising workloads and ensuring tasks are completed on time.

 

Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Multi Fuel Service Engineer: Inverness (& surrounding)

Job Title: Multi Fuel Service Engineer
Location: Inverness (& surrounding)
Reports to: Contracts Manager
Start Date: 02/02/2018
Description:
Main Duties and Responsibilities:
 
Responsible for the maintenance and servicing of gas, oil and renewable energy central heating systems and all associated controls. The individual must be customer focused at all times, must be prepared to work within and as part of a team, be able to interact with colleagues, management at all levels, clients and other trades in a professional and tactful manner, and in doing so present a positive image of the Company.
 
Key Tasks and Responsibilities:
  • Support customers and In-house (Admin and Operations).
  • Service and maintain gas, oil and renewable energy central heating systems and all associated controls, safely and in accordance with relative industry standards.
  • Follow all Safe Systems of Work in accordance with Everwarm requirements and any additional practices as requested by Clients.
  • Provide support to colleagues and communicate with staff at all levels.
  • Ensure that guidelines and standards of work expected by Everwarm are understood and met.
  • Ensure that follow-up work requirements are referred back to the appropriate staff within Everwarm to enable necessary action and recommendations to clients/customers.
  • Maintain a professional appearance and manner at all times, consistent with client and company expectations, and in doing so help to promote the image of the Company.
  • Set a good example to colleagues by observing and obeying all company rules and regulations, complying with all site regulations, and safeguarding Company property.
  • Set a good example to colleagues by completing all necessary Company documentation punctually and in accordance with any guidelines or schedules issued (including Time Sheets, reports, etc.).
  • Attend all training courses and meetings as required by Everwarm.
  • Provide support and co-operation to the management and to colleagues, and be prepared and willing to help and contribute to the success of the company at all times;
  • Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
Skills and Experience:
Qualifications/Experience required:
 
  • 3-5 years’ experience within the construction industry
  • Relevant Domestic Gas qualifications.
  • Relevant Domestic Oil qualifications.
  • Renewable Energy qualifications would be advantageous.
  • Proven experience in multi-fuel heating installations.
  • Good knowledge of central heating wiring and controls.
  • Experience of engaging with customers in a pressured environment.
  • Computer literate and experience with MS Office, Excel.
    
Skills Required:
 
  • Strong interpersonal skills.
  • Proven ability to organise own workspace.
  • Ability to prioritise tasks effectively.
  • Strong colleague/ customer /subcontractor interfacing skills.
  • Ability to communicate at all levels regarding technical matters.
  • Willing to take on challenging assignments.
  • Team player, but willing to accept responsibility.
  • Positive attitude, enthusiastic and honest.
  • Highly motivated and uses initiative.
  • Co-operative and helpful at all times
  • Able to participate in a successful, committed and highly motivated team.
  • Flexible approach to work, and be prepared to work extra hours as and when required.
 
Additional Requirements:
 
  • Enhanced Disclosure Check
  • Full Clean UK Driving License
 
What We Offer
 
  • Competitive Salary
  • Company Vehicle (dependent on role)
  • Personal pension plan
  • Access to Flexible Benefits Scheme (including buy/sell holidays, childcare vouchers, discount to retailers, bike to work scheme and many more).
  • Work for PLC Company with option to join share save scheme.  
Closing Date: 02/02/2018
Apply: Please send all CV's and applications to careers@everwarmgroup.com

Find out more about Lakehouse at www.lakehouse.co.uk